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Friday, March 30, 2012

Customer Service Officer – Supply Chain Job in Nairobi Kenya

Position:Customer Service Officer – Supply Chain

Reports to: Supply Chain Manager

Location: Nairobi

Our Client is the world's leading Multinational Company dealing in the manufacturing of Nutrition based consumer products.

Main Purpose of the position: Ensure customers orders are delivered in the most efficient and cost effective manner to achieve balanced high self visibility.

Main Responsibilities:
  • Processing of customers orders from point of order placing to final delivery and monitor order from capture to receipt of payment.
  • Maintain an accurate customers data base
  • Acknowledge customers complaints or suggestions, to assure customers and indicate course of action
  • Raise the analysis and standard of service reporting through actionable feedback to all cross functional teams.
  • Implement Company best practice requirements in all activities taken.
  • Identify a common approach to the customer
  • Propose appropriate collaboration levels depending on the type of customer, assortment and channel
  • To bring one approach to the customer across customer service & distribution and generating demand of the customers according to the service levels agreed upon
  • Define standards performance measurement systems to measure the performance of the customers according to the service levels agreed upon
  • Undertake frequent meetings with customers to discuss opportunities and challenges arising.
The ideal candidate should possess the following minimum skills and competencies;
  • Degree in Business Administration (Sales/Marketing)
  • Knowledge of imports and export process especially COMESA
  • At east 2 years experience in a busy customer service environment
  • Good communication
  • Interpersonal skills
  • Polite and courteous
  • Conflict resolution
To apply for this position send your CV to quoting the position in the subject line and preferred location.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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