Accountability and Program Quality Assurance Officer
Reporting to the Area Coordinator, He/she will be responsible for leading the mainstreaming of LWF/DWS accountability system at the camp level in line with the LWF global and Regional policy documents and coordinate with the Camp Managers to establish the complaint and feedback mechanism.
Duties and responsibilities:
- To lead in the adoption and application of LWF/DWS and ACT Alliance policies, guidelines and action plans for accountability to Disaster Affected Persons (DAPs) in LWF/DWS operations in Dadaab
- To facilitate the strengthening of the Complaints and Response Systems in all sectors and components of the LWF/DWS operations in Dadaab refugee camps
- To receive complaints (verbal and written) from focus groups and to channel them to relevant offices and staff for redress and feedback
- To maintain a file containing situation reports and updates, human interest stories, photographs and other reports as may be requested for purposes of communicating and documenting LWF/DWS accountability efforts and results
- Work with the Sector heads to provide Weekly, monthly and quarterly reports and graphic feedback to management of standard indicators for all sectors.
- Support the implementation of LWF/DWS global M&E framework, LWF Kenya/Djibouti strategic framework, and the M&E Plans across the project.
- Identify needs that each project has to support implementation of M&E activities, provide mentoring training to teams in the field locations
- Assess beneficiary accountability mechanisms in place and lead strengthening of such mechanisms including through appropriately structure dissemination of M&E findings
- Stakeholder Accountability- Ensure a summary presentation of all evaluations undertaken is prepared and rolled out in the project as appropriate and the process documented.
- Advanced University degree in Law, Education, Human Rights, Disaster Response and Management or a protection related field. Professional training as a trainer, teaching or quality and standards control would be ideal.
- Excellent, planning, analysis, and training design and facilitation skills;
- Strong inter-cultural and interpersonal skills
- Excellent computer skills, particularly in Microsoft Word, Excel and Internet
- Relevant Experience: More than Four years experience in setting up and/or managing accountability, protection or capacity building projects in refugee or internally displaced person (IDP) settings in a reputable international NGO.
- Experience working in difficult areas with basic social amenities, demanding security considerations and long and irregular working hours would be an added advantage
- Working Knowledge of Humanitarian and Accountability standards e.g HAP, CRM, SPHERE, RBA CoC among others.
Reporting to the Snr. Information Officer
Duties and responsibilities:
- He /she will have regular visits to the field to collect data, analyzing the data and disseminating the information to the community, implementing partners and the donor Agency
- Coordinate and supervise the work of messaging committees with cluster committees within the camps.
- Compile compelling database of human interest stories, photography and short video on the work of LWF in the camp
- Prepare training manuals for induction of new arrivals to inform them of the processes and conduct during the registration
- Work with refugee staff attach to the sector in conceptualizing and designing of information education and communications material to be used for community communication
- He will share information, give feed back and share gaps noticed at camp level in the coordination meetings
- He will support the Camp Field Officer to organize annual events like World Aids day, World refugee day, International day of peace among others.
- Responsible in observing sound and cost-effective operational standards and procedures in transport, stores, procurement, communications and security at the camp level.
- Responsible for supervising and motivating camp-based refugee staff in accordance with LWF policies, procedures and guidelines.
- Responsible for ensuring all LWF staff observe the highest standards of the Code of Conduct for humanitarian workers, refugee protection and prevention of sexual abuse and exploitation of beneficiaries.
- Undergraduate degree in Communication, Information Sciences, Journalism, Media studies or Public Relations
- At least 2 years of progressive experience in humanitarian program management, preferably in refugee settings. Experience gained in data management and DTP platforms is an added advantage.
- Strong representation, negotiation and coordination experience gained from working with UN organizations, national and international NGOs.
- Working knowledge and experience of humanitarian principles, SPHERE and UNHCR standards and field security protocols and procedures.
- Excellent computer skills in Photography, videography, word processing, spreadsheets, use of internet and email.
- Experience in training, facilitation and capacity building
- High level of integrity, commitment and professional responsibility.
- Ability to tolerate cultural, educational and religious diversity in the work place.
- Excellent communication, organization and presentation skills.
- Skills in data collection/analysis, donor report writing; verbal and written communication skills in English and Kiswahili
- Able to work in a team with minimal supervision
- General knowledge about the political, socio-economic and social situation in the regions.
Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.”
Applications and detailed CV must include email address and telephone contacts of 3 referees, one of whom must be your supervisor in your current/former employment. They should reach the undersigned by close of business on 30 March 2012:
Human Resources Officer, Lutheran World Federation,
Only short-listed candidates will be contacted
For more details, visit our website www.lwf-kenya.org