This is a collection of jobs and vacancies in Kenya and beyond for Kenyans. Find jobs in Nairobi, Mombasa, Kisumu, Nakuru , Nyeri, Eldoret and other major towns.
Feel free to submit jobs vacancies and positions in Kenya or for Kenyans to jobskenya @ ovi.com all at no cost.
Google Web Search
Sunday, January 22, 2017
Branch Customer Solutions Associate Vacancy in Nairobi
Customer Solutions Associate
Full Time, Nairobi
Branch Overview: Branch.co delivers world-class financial services to the mobile generation. The spread of smartphones presents an incredible opportunity for the world’s emerging middle class to access banking options and achieve financial flexibility.
Branch.co is revolutionizing banking in Kenya, and will soon expand to other countries in East Africa and in other regions across the globe. Link to the Branch International app on Google Play: here
What We Offer
Are you ready to revolutionize customer care in Kenya and have a great time doing it? At Branch, you will be part of a talented, passionate team that is determined to make a positive impact on the lives of our customers. We also care a lot about the personal and professional development of our team.
You will join a team with unmatched experience in financial technology and emerging markets. Since our launch in April 2015, we’ve disbursed over 50,000 loans and are already profitable on our portfolio. Our success has led to investments from Silicon Valley’s leading VCs.
Principal Duties and Responsibilities
You will be responsible for providing an inspiring and delightful experience for our customers.
Your primary duties will mainly include:
Delivering efficient and friendly responses to customer inquiries and build our brand via our text-based chat platform
Escalating customer feedback and IT bugs to help improve our product
Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays.
Qualifications & Skills:
Passionate about customer service
Highly entrepreneurial – comfortable with ambiguity and taking initiative
Excellent collaborator and team Player
Excellent communication skills, both oral and written
Good grammar, spelling and punctuation
Good typing speed (ideally above 45 wpm)
Availability to be extremely flexible with customer service related schedules
Previous experience in IT and/or customer support preferred
Attempt the Typing Speed Test below. Please follow instructions below
Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop’s Fables. Click the green “Start Test” button. Upload a screen shot of your results with your application after clicking “Apply for This Job”