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Wednesday, January 11, 2017
Client Service Executive Vacancy in Kenya
Vacant Position: Client Service Executive
Main Purpose of Job
Ensures delivery of excellent customer service through accurate and fast processing of shipments / sales orders / procedures. Communicates and coordinates with other departments and partners in order to fulfill customers’ needs.
First point of customer contact for general inquiries, like product availability, shipment updates, pricing, shipment scheduling etc.
Builds and maintains business relationship with clients and suppliers by providing prompt and accurate service, so as to promote customers’ loyalty and suppliers’ goals achievement.
Liaise directly with clients as well as suppliers.
Respond to customer enquiries and provide turnaround within one hour
Process shipments/sales and invoice in accordance with established department manual, procedures and standards
Open and Maintain file per shipment, attaching or indicating all history, remarks, rates, relevant information.
Receive purchase invoices and ensure they are correct and present to appropriate department for processing.
Ensure that all customers’ queries are well investigated and resolved, and escalate queries if appropriate to supervisor.
Ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
Constantly review working processes with carriers and transport companies to ensure best practice, but also that fees charged are in line with competitors.
Assist the sales team with quotations and client/product knowledge.
Receive orders via phone, e-mail, and fax, and enter orders into the system.
Coordinate shipments with carriers and arrange equipment delivery/loading/unloading, scheduling and requirements.
Communicate with customers on shipping schedule, pricing, product availability, product/shipping documentation, sample request and loading requirements, and order confirmation.
Forecast, gather, input and coordinate inventory activity data to accurately reflect shipment movement.
Compile 3rd party invoices per file billing/posting purposes.
Track and trace cargo movements to ensure availability, estimate loading dates and transit times, schedule future orders.
Coordinate all delivery schedule and liaise with other departments for the delivery schedule.
Send Projections as and when requested.
Ensure customers are given timely and accurate information concerning shipment, minimum update requirements – daily
Handle Cargo documentation and ensure accuracy and correctness of all shipping documentation.
Arrange shipment to customer based on customers’ requirement
Ensure on-time delivery of customer’s orders
Assist in providing administrative support to department