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Wednesday, January 11, 2017
Customer Care Officer Vacancy in Kenya
Job Title: Customer Care Officer
Reports To: Admin Manager
Main Purpose of the Job (Job Summary): A customer care officer is the primary point of contact between a business and its customers. If customers want to place an order, find information, get advice, return a purchase or make a complaint, they will invariably talk to a customer service officer.
Making sure every customer who comes through the door leaves happy,
Provides help and advice whenever they can.
Answering queries and offering information,
Involves a lot of interaction with the general public (as well as with colleagues) .
Keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.
At least Diploma holder in Customer Service/ business Admin/ business management or related course.
Customer service experience
Proficiency in computer skills
At least 2 years’ relevant working experience
High degree of integrity, a team player with effective communication skills
Knowledge of customer service principles
Ability to interact at all levels.
Ability to handle pressure.
Confidence and self-assurance.
Excellent planning and organizational skills.
If qualified send CV only quoting the job title on the subject (CUSTOMER SERVICE OFFICER) to firstname.lastname@example.org stating the expected salary.
Only the shortlisted candidates will be contacted.