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Tuesday, January 31, 2017
Customer Service Officer Job in Kenya
Title: Customer Service Officer
Salary: 30k – 45k
Our client is a fast growing moving company providing innovative moving solutions for local individual and corporate clients as well as international relocations.
They seek to hire a young vibrant like-minded, innovative and creative Customer Service Officer.
Man the front office and ensure order in the office
Keep customers satisfied and informed about the products or services offered
Answer customer questions and provide accurate information for all inquiries
Research, respond and resolve customer issues in a timely & efficient manner.
Deal with customer’s complaints
Escalate incidents and problems to the respective teams
Send out marketing materials to existing and potential customers.
Maintain customer records efficiently and organize the customer database for future reference.
Receive visitors and guide them through the organization
Participate in the organization of events at the organization
Assist with administration activities.
Diploma in Business Management
1 years experience in Customer service / Administrative role.
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Customer Service Officer) to firstname.lastname@example.org before 7th February 2017.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted