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Tuesday, January 24, 2017

Senior Engineer Job in Kenya

Vacancy: Senior Engineer
To supervise technical, (preventative) maintenance, repairs, installation and customer service support in order adhere to agreed SLAs with clients and to maximize client satisfaction.
Responsibilities:
  • Maintenance: Leading the maintenance team to execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’
  • Customer Implementation: Execute physical customer implementation process.
  1. Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data center and keep a complete record of the process and results
  • Provide service delivery of Value Added Services (VAS): Co-perform actual customer services as indicated in the client contract
  • Help Desk: Use the Help Desk / CRM systems to track and communicate with customers
  1. Take, open and close tickets in the help desk according to procedures
  2. Actively work to close tickets in a timely and professional manner
  • Carry out any other tasks as directed by Management from time to time
Experience, Knowledge and Expertise:
  • A degree in electrical engineering
  • Qualified electrician certificate is a distinct advantage
  • Minimum of 5 years’ supervisory experience in an electrical or industrial environment (e.g. full continuous factory)
  • Knowledge of data centers is a distinct advantage
  • Fluent in English
  • Accurate and eye for detail
  • Client-focused
  • Good communication skills
  • Good administrative skills
  • Good decision-making skills
  • Flexible working manner
  • Stress-resilient
If you meet the minimum qualifications, send your application to jobs@hcsafrica.com

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