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Monday, February 27, 2017
Chebango EPZ Tea Company Customer Service Officer Job in Bomet, Kenya
Chebango EPZ Tea Company situated in Bomet County is one of the leading tea manufacturers in Kenya.
We invite suitably qualified individuals to apply to join our team that is growing due to expansion of our operations.
Job Title: Customer Service Officer
Reports to: Support Services Manager
Job Purpose: Builds business by maintaining relationships with clients.
Supervises: Customer care staff
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Disseminate information on policy changes and tea production to the existing and potential buyers all over the world.
Facilitate regular certification of the company teas as demanded by the international standard organization (ISO) and the tea trade.
Decision Making: In liaison with the Factory manager make decisions on different marketing issues of the company.
Responsibility over data or information and assets: Responsible for any company asset under custody.
Responsibility over staff: Customer services staff
Minimum Required Qualifications
Degree or Diploma in business administration/ sales & marketing from a recognized institution
knowledge of customer service principles and practices
knowledge of relevant computer applications
ability to type
knowledge of administrative procedures
numeric, oral and written language applications
Desirable Experience: carrying out market survey for tea products.
Relevant Experience and Key Skills: At least two (2) year’s experience in sales and marketing.
Excellent Presentation Skills
Good negotiation skills and creative.
Communication skills – verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Performance Standards: As per Key Performance Indicators (KPI) detailed in the employee’s annual work plan.
How to Apply
Individuals interested in this positions who meet the requirements are invited to apply through our portal HERE which is our primary mode of receiving applications.
Only selected candidates will be contacted.
For any clarification or enquiries, please email firstname.lastname@example.org
The deadline for applications for these positions is 10th March, 2017.