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Sunday, February 26, 2017
Chinese Company Call Centre Agent (Ecommerce) Job in Nairobi, Kenya
Job Title: Call Centre Agent – Ecommerce
Salary: 30k – 40k
Our client is a Chinese Company that deals with online wholesale of products made in China, offering Kenyan traders with Chinese quality products with competitive prices.
They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.
Appointment settings through phone calls to contacts in our database
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Visiting potential clients and providing them with additional information with a view of closing a sale.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
A university degree in marketing or any related field
More than one year of Customer Service Experience.
Presentable & Should be a fast thinker
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Admin Assistant – Insurance) to email@example.com before Monday 6th March 2017.
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only candidates short-listed for interview will be contacted