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Monday, February 27, 2017
Customer Relationship Manager (CRM) Vacancy in Kenya (USD 2200)
Job Title: Customer Relationship Manager (CRM)
Salary expectation: 1400 – 2200 USD
Work Country Location: Kenya
Frequency of travel (%): 5%
Reporting to: Unit Manager
Sub function: Retail
Main Purpose: The successful Customer Relationship Manager will source new sales opportunities through attracting new clients and close sales to achieve quotas.
The successful candidate will play a key role in increasing income and revenue by managing and negotiating with clients, generating needs, qualifying prospects and managing sales of products and services.
Get the sale” using various customer sales methods (door-to-door, cold calling, presentations etc
Makes telephone calls and in-person visits and presentations to existing and prospective customers. Also conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to qualify leads and to sell products and services.
Meet personal and team sales targets
Attend meeting, sales events and trainings to keep abreast of the latest developments
Maintain and expand client database within the assigned territory
Present, promote and sell products/services using solid arguments to existing and prospective customers
Perform cost benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Expedite the resolution of customer requests and complaints to maximize satisfaction
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Continuously improve through feedback
Maintains professional and technical knowledge by attending educational workshops; establishing personal networks
Provides historical records by maintaining records on area and customer sales.
Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Participates in events and conventions
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Key Skills / Experience Required
0-5 years of experience
Preferably proven sales experience in real estate, insurance, banking industries.
Very good knowledge of MS Office
Presentable and flexible (willing to work on weekends)
Highly motivated and target driven with a proven track record in sales
Excellent selling, communication and negotiation skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback
BS/BA degree or equivalent
Differentiating Competencies Required
Ability for Selling new introduced concepts.
NB: Candidates willing to take up the role MUST have worked in a hotel industry, to send their resume to firstname.lastname@example.org.