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Wednesday, February 8, 2017
Insurance Claims Executive Job in Kenya
One of our clients, an Insurance Brokers Company with offices in Nairobi and Nakuru wants to fill the position below.
Reports To: Head of Operations (Underwriting & Claims) and the General Manager
Providing advice on making a claim and the processes involved;
Processing new insurance claims notifications;
Collecting accurate information and documents to proceed with a claim;
Analyzing a claim made by a policymaker and guiding policyholders on how to proceed with the claim
Contacting trades people from a network of approved professionals and arranging for them to make repairs on the policyholder’s property;
Monitoring the progress of a claim;
Investigating potentially fraudulent claims and identifying reasons why full payment may not be made.
Ensuring fair settlement of a valid claim;
Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal/claims professionals;
Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
Handling any complaints associated with a claim;
Involvement in loss adjusting activities and in legal discussions relating to settlement;
Seeking legal recovery of monies paid out;
Managing a team of claims handlers (at managerial level);
Taking responsibility for productivity and profit;
Adhering to legal requirements, industry regulations and customer quality standards set by the company.
Qualifications & Experience:
Bachelor’s degree in Bcom (Insurance), Actuarial Science or related field and/or equivalent work experience.
3+ years’ experience in Claims and Underwriting in a busy working environment.
Progressive Insurance professional studies is a must( CII/IIK)
Exceptional communication skills and good command of both written and spoken English.
Strong negotiating, planning, prioritizing and attention to detail.
Ability to work under minimal supervision and a fast learner