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Wednesday, February 8, 2017
Insurance Company Operations Manager Job in Kenya
Our Client a leading Insurance Company seeks to recruit a self-driven individual for the position of Operations Manager.
The successful candidate will be responsible for ensuring business efficiency in building a loan portfolio that maximizes return.
The role holder will manage loan operations end-to-end.
He/she will perform leadership duty to staff, develop, measure and improve processes and systemizations to improve efficiency to meet and exceed set expectations
The role holder must be strong in leadership, management and operations, and have a deep understanding of credit operations, process development, and customer satisfaction practices.
The successful candidate will have the following primary responsibilities:
Develop and implement operational plans, policies and goals that further strategic objectives;
Establish, implement and update operational policies and procedures including adoption of IT systems geared to achieving high efficiency;
Establish and implement customer experience strategy;
Develop and update operational manuals, perform on-going training, review and communication;
Manage the daily activities and workflow of the credit team to move loans from origination to closing timely and efficiently;
Ensure loan operations are in compliance with set policies, applicable regulation and customer standards.
Establish and lead an efficient and productive working environment within the department;
Successful coordination of relationships with group functions and partner organizations with which we do business such as credit reference bureaus and banks;
Ensure effective collections and default management.
Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results and resolve issues;
Manage staff performance by undertaking frequent feedback sessions including monthly one on one’s with each staff member; and
Ensure frequent and timely periodic formal and informal reporting.
Drive for Results;
Innovation & creativity;
Business Acumen; and
A Bachelor’s degree in Finance, Banking, Economics, Statistics or related field;
Credit certification is an added advantage;
A minimum of five (5) years of experience in current loan operations and selection, implementation and operation of leading credit systems and supporting processed. With at least three(3) in a managerial level ;
Proficiency in insurance procedures, regulations and investigation methods;
Hands on experience in using relevant information systems for forensic and data analytics and commercial analytics tools;
Knowledge of product and process development;
Familiarity with several common consumer and SME lending structures including cash advances, term loans, line of credit, asset-backed loans, project financing, and small business loan financing;
In-depth underwriting experience in multiple credit verticals; and
Deep understanding of commercial implications of underwriting in the loan cycle.