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Saturday, February 25, 2017

Jumia Travel Customer Service Agent Intern Opportunity in Kenya

Customer Service Agent Intern
Duration: 6 months
Location: Nairobi, Kenya
About Us: Jumia Travel is Africa’s No.1 Hotel Booking Website. Founded in Lagos, Nigeria by a team of passion driven, experienced entrepreneurs, our vision is to create the best travel booking experience ever.
With over 200,000 destinations online, we provide our customers with full and reliable information about the destination they want to visit.
Our company is part of Jumia Group, a global and leading incubator of startups specialized in e-commerce. Jumia is the leading internet group of Africa with already over 3,000 employees in 26 African countries.
It is led by top talented leaders offering a great mix of local and international talents and is backed by Axa, Orange, MTN and Rocket Internet.
We want to create a well-balanced team of talented, truly dynamic and highly motivated individuals with a passion for travel, emerging markets and Africa.
We are currently looking for outstanding candidates interested in entrepreneurship and web businesses.
Job Description: Jovago is looking for a Customer Service Agent Intern to serve customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to both customers and hotels.
Responsibilities:
  • Respond to customer questions in a timely manner either via phone, email and chat.
  • Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Challenge and influence hotel to improve service level and operational standards.
  • Build and maintain strong working relationships with levels of staff at the client hotel.
  • Completion or service reports by collecting and reporting on call log information.
  • Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
  • Creating trust with all partners.
  • Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.
  • Support the other organizational teams.
Requirements:
A successful candidate will fulfill the following requirements:
  • Fluency in English and Kiswahili languages is a must.
  • Undergraduate degree/Diploma in relevant field
  • Previous Call Center/ Customer service/ hospitality experience is a plus.
  • Ability to meet demanding customer service targets
  • Independent and resourceful
  • Strong drive and leadership
  • Impeccable communication skills (spoken and written)
  • Exceptional organizational skills
  • A good understanding of statistics and logic
  • Proficiency in Microsoft Excel
  • Ability to work independently and in a team
  • Able to develop relationships with 3rd parties and the hotel teams.
  • Mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment
  • Support the other Organizational teams to ensure both customers and hotels get the best possible service.
We Offer You:
  • An amazing learning culture.
  • A flat structured working environment to enable you enhance your skills in customer service
  • A chance to be part of an international team that offers great opportunities for growth
How to Apply:
If your profile meets the requirements, please send your CV to hr@jumia.co.ke with the “Customer Service Agent Intern – Jumia Travel” as the email subject.
Application deadline: 2nd March 2017 COB
Due to the large number of applications we receive, we are unable to provide any feedback on unsuccessful applications.
Please note that only shortlisted candidates will be contacted for interviews.
Canvassing will lead to automatic disqualification.
No phone calls please.

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