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Friday, February 3, 2017

Network Monitoring Center (NMC) Engineer Job in Kenya

Job Title: Network Monitoring Center (NMC) Engineer
Effective Date: Immediately
Report to: Team Leader – NMC
Overall summary of role: The NMC is responsible for the day to day monitoring and operation of the WBS network which is managed and maintained by the monitoring centre situated at Gateway Business Park , Block A.
The centre is responsible for the overall quality control and service operation of local / national / regional / international data and voice infrastructure and can intervene via remote facility to ensure that service is monitored and supported for optimized service delivery.
The NMC is available from 24-7 throughout the Gregory calendar year.
Key responsibilities
  • The collation of all platform availability metrics and data.
  • Coordinate professional and timely resolution of network troubles.
  • Provide effective problem management for communications services.
  • Provide high quality router, switch, and multiplexer configuration services.
  • Provide high quality domain name services.
  • Manage network changes and moves to minimize disruption.
  • Monitor critical network components to detect failures and degraded performance.
  • Identify problem areas and coordinate corrective action before services are affected.
  • Provide customers with timely updates on service requests.
  • Provide timely, consistent and meaningful communications regarding the availability of network services.
  • Provide general information about company communications networks and services.
  • Meet regularly with key customers to ensure communications needs are being met.
  • Collaborate with other third party providers to improve network performance and management.
  • To achieve its objectives and ensure QOS levels, the NMC maintains network configuration and contact information, notification systems for planned and unplanned outages.
  • Assists in design of trouble ticket and change management systems.
  • Keeps abreast of emerging technologies and related management tools.
  • Serves as a second level escalation of customer related problems.
Qualifications;  Skills and Competencies
  • Degree in Computer Science, CCNA and CCNP will be an added advantage
How to Apply
Send your updated cv to  sheerlogictalentsourcing2@gmail.com by 6th Feb 2017

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