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Monday, February 13, 2017
Property Firm Customer Service Officer Vacancy in Kenya
Customer Service Officer
Man the front office and ensure order in the office
Keep customers satisfied and informed about the products or services offered
Answer customer questions and provide accurate information for all inquiries
Research, respond and resolve customer issues in a timely & efficient manner.
Deal with customer’s complaints
Escalate incidents and problems to the respective teams
Send out marketing materials to existing and potential customers.
Maintain customer records efficiently and organize the customer database for future reference.
Receive visitors and guide them through the organization
Participate in the organization of events at the organization
Assist with administration activities.
Diploma in Business Management
Experience in Customer service / Administrative role.
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to firstname.lastname@example.org latest by 25th February 2017