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Monday, February 13, 2017

Property Firm Customer Service Officer Vacancy in Kenya

Customer Service Officer
Job Responsibilities
  • Man the front office and ensure order in the office
  • Keep customers satisfied and informed about the products or services offered
  • Answer customer questions and provide accurate information for all inquiries
  • Research, respond and resolve customer issues in a timely & efficient manner.
  • Deal with customer’s complaints
  • Escalate incidents and problems to the respective teams
  • Send out marketing materials to existing and potential customers.
  • Maintain customer records efficiently and organize the customer database for future reference.
  • Receive visitors and guide them through the organization
  • Participate in the organization of events at the organization
  • Assist with administration activities.
  • Diploma in Business Management
  • Experience in Customer service / Administrative role.
  • Excellent problem solving skills.
  • Excellent Communication skills, both oral and written
  • Presentable and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A Team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
  • Results oriented
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to latest by 25th February 2017

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