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Monday, February 20, 2017

Travel Consultant Vacancy in Kenya

Job Title: Travel Consultant
Reporting to: Managing Director
Duty Station: Head Office
Duties and Responsibilities
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with travel trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Reach the revenue and profit targets
Skills and Competencies
  • Proven working experience as a travel consultant-(4 YEARS EXPERIENCE)
  • Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
  • Proficiency in English; knowledge of additional languages is an advantage
  • Exemplary sales skills and customer oriented approach
  • Well versed in various areas of travel (domestic/international, business/holidays, group/individual e. t. c)
  • Ability to present, persuade and communicate effectively
  • Demonstrable ability to handle crises
  • Degree in Hospitality, Travel, Tourism, Business or relevant field/IATA qualification intermediary level preferred.
  • Candidates with personal travel experience will be preferred.
Key Result Areas
  • Ticketing
  • Visa processing
  • Refunds
  • Customer Complaints
  • Customer care visits
  • Customer profile management
  • Sales Targets-Include non-air sales
  • Supervisory duties
  • Document delivery
  • Internal processes
Qualified candidates to send their CVs to cvs@cdl.co.ke indicating the position on or before 28/2/2017
Only shortlisted candidates will be contacted

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