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Wednesday, March 1, 2017

Assistant Housekeeper/Receptionist Job in Nyeri, Kenya

Duma works is recruiting an Assistant Housekeeper/Receptionist for one of our clients; a leading hotel in Nyeri.
Position Summary:
The purpose of this job is to clean guest rooms and bath in accordance with company standards for quantity, cleanliness, guest satisfaction, and safety and security.
Responsible for the cleanliness and arrangement of supplies in guest rooms. The guest housekeeping assistant will also assist public restroom steward as needed and may assist with lodging front desk responsibilities
As an employee, you will be expected to be a team player and be able to assist in other functions within the institution. You may be assigned other roles which complement the overall function of the company
Essential Duties and Responsibilities:
  • Provide the highest quality of service to the guest at all times.
  • Stock supply cart and use the amount of supplies that are in accordance with standards.
  • Using correct chemicals provided, clean guest rooms, which includes but is not limited to striping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming.
  • Sanitize all glassware and crockery and place them in accordance to the set standards.
  • Clean guest bathrooms, which include but not limited to cleaning bath fixtures, commodes, floors, wall and mirrors.
  • Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.
  • Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor in accordance with hotel procedures.
  • Inspect rooms and baths to assure quality standards have been achieved.
  • After cleaning each room and bath, report room status to front desk in accordance with hotel procedures.
  • Achieve productivity and quality standards for cleaning rooms and baths.
  • After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures.
  • Report any discrepancies to the Housekeeping Manager.
  • Be available to work a varied scheduled of hours worked and days off.
  • Assist other employees in various assignments such as cleaning, stocking supplies or assisting in laundry.
  • Other duties as assigned, of which the employee is capable of performing.
Guest Satisfaction
  • Announce presence and enter guest rooms in accordance with standards and procedures.
  • Smile, acknowledge and greet guest in rooms and/or in passing in other public areas.
  • Respond to guest’s request for additional supplies such as extra towels, iron board, etc.
Safety and Security
  • Perform work duties in accordance with safety and security policies and procedures.
  • Execute work duties in accordance with regulations
  • Report and store lost and found items in accordance with hotel procedures.
Lodging front desk responsibilities roles would be:
  • Operate hotel switchboard, answer incoming telephone calls, provide information on hotel’s services and transfer calls.
  • Answer queries regarding the hotel’s services, charges, dining facilities, leisure facilities and travel directions
  • Make reservations over the phone and confirm them by following through with the outlined booking process.
  • Take reservations over the telephone, through emails and in person
  • Manage the guest registration process – Greet guests and patrons as they arrive and provide them with room availability and hotel facilities information and ask if guests have a prior booking. Ask for identification and ensure that the provided credentials are accurate. Handle guest check-ins and check-outs appropriately.
  • Provide guests with room keys and call for bellboys/porters to help with the guests’
  • Communicate with staff on the previous shift to manage guests’ arrivals and reservations
  • Offer guests advice on the facilities available to them
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Take and relay messages to guests
  • Issue safety deposit boxes to guests when requested
  • Accept and carry out wake-up call requests
  • Maintain information of room availability and guests’ accounts
  • Collect payments process credit card payments
  • Make cash drops at the end of your shift
  • Compute bills and balance cash at the end of the shift and generate reports for the benefit of the next shift
  • Record guests’ comments and complaints
  • Contact housekeeping and maintenance departments when a problem is reported
  • Advise housekeeping staff to handle tasks when rooms are vacated
  • Perform cleaning and maintenance tasks on the front desk
  • Offer guests advice on the facilities available to them
  • Inform management of any discrepancies in front desk operations
  • Report safety hazards to the management or security officials
Role expectations
  • At least 1 year experience in a similar role at a hotel
  • A diploma or certificate from a recognized/registered institution of higher learning
  • Good communication skills both written and oral
  • Grooming – You will be expected to be well groomed at all times
  • Well-spoken in both Kiswahili and English. Fluency in the languages is key
  • Welcoming/inviting personality
  • Reliability, diligence and honesty
To Apply
Send a Cover Letter and detailed CV to marking the subject as “2703”, Your Full name & Phone number e.g. 2703 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.
Deadline for receiving applications: 10th March 2017

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