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Thursday, March 30, 2017
Automotive Service Advisors Jobs in Nakuru and Kisii
Position: Automotive Service Advisor (1 Nakuru), (1 Kisii)
The Role: To prepare work orders for dealership mechanics, providing customers with great customer service and helping them with their automobile issues and questions.
To make sure that customers are satisfied and their cars are operating properly
To assess what the customer needs in order to get their vehicles operating properly.
Write out service work orders so that mechanics can begin to service the vehicles.
Set customer appointments or manage an online appointment system
Promote sales for the dealerships by speaking with customers about new products, services and scheduled maintenance that they can have performed on their vehicle to help it with its overall performance
Skills and Qualifications:
Bachelor’s degree in sales and marketing/automotive or equivalent field
2-3 years’ experience in similar position
The ability to multi-task and work in a stressful environment.
Previous experience and a working knowledge of automobiles
Customer service skills.
Proficiency with computers and technology
Ability to communicate complex technical concepts to laypeople
Advanced skills: While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.
Prior automobile sales experience
Prior automobile technician experience
A certification through the National Institute for Automotive Service Excellence