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Thursday, March 30, 2017

Automotive Service Manager Job in Nakuru

Position: Automotive Service Manager (Nakuru)
The Role: To maximize the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
Responsibilities
  • To assist customers with vehicle problems, warranties, services and repairs
  • Oversee service orders
  • Oversee administration of warranty claims
  • Set schedules and assign tasks to service department and duty rotations for employees
  • Ensure highest levels of customer satisfaction
  • Be able to interpret customers’ descriptions of their vehicle problems and translate those into clear instructions for service technicians
  • Recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop
  • Supervise technicians’ performance and arrange training programs to keep the team’s skills up to date
  • Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible
  • Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department
  • Maximizing revenue by attracting more customers or increasing the value of each service job
  • Develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.
  • Customer Service
  • Ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work.
  • Identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work.
  • They must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
Qualifications & Skills
  • Degree in automotive engineering
  • 2-4 years related experience
  • Strong technical knowledge
  • Must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers.
  • Previous experience as a service adviser or service receptionist is important.
  • Excellent communication skills
  • Good diagnostic skills to identify service requirements and assess the work of technicians.
  • They also require excellent customer service skills to deal with any customer concerns
All potential employees must pass pre-employment testing including a background check and drugs screen
Please apply stating your current and expected salary to recruitment@cdl.co.ke
Only shortlisted candidates will be contacted

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