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Thursday, March 30, 2017
Automotive Service Manager Job in Nakuru
Position: Automotive Service Manager (Nakuru)
The Role: To maximize the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
To assist customers with vehicle problems, warranties, services and repairs
Oversee service orders
Oversee administration of warranty claims
Set schedules and assign tasks to service department and duty rotations for employees
Ensure highest levels of customer satisfaction
Be able to interpret customers’ descriptions of their vehicle problems and translate those into clear instructions for service technicians
Recruiting a team of technicians with the skills and qualifications to carry out the type of servicing and repairs offered by the auto shop
Supervise technicians’ performance and arrange training programs to keep the team’s skills up to date
Prepare schedules and plan staff duty rotations to ensure that servicing and repairs are completed as quickly as possible
Select equipment, such as diagnostic tools, that will improve quality and productivity in the service department
Maximizing revenue by attracting more customers or increasing the value of each service job
Develop promotional campaigns to encourage owners to choose the shop for their next service or repair. They must set up a system to contact existing customers when their next scheduled service is due. When a vehicle is in for repair or servicing, the service manager must ensure that a member of the team inspects it to identify any additional work required.
Ensure the highest levels of customer satisfaction so that owners continue to return to the shop for future work.
Identify aspects of the business that affect customer satisfaction, such as opening times, availability of courtesy vehicles or collection and delivery services, accuracy of costs, and quality of work.
They must ensure that all members of the team understand the importance of customer satisfaction and develop training programs to improve customer service standards.
Qualifications & Skills
Degree in automotive engineering
2-4 years related experience
Strong technical knowledge
Must have extensive practical experience in vehicle servicing and repairs, together with experience in supervising technicians and dealing with customers.
Previous experience as a service adviser or service receptionist is important.
Excellent communication skills
Good diagnostic skills to identify service requirements and assess the work of technicians.
They also require excellent customer service skills to deal with any customer concerns
All potential employees must pass pre-employment testing including a background check and drugs screen