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Monday, March 20, 2017
Customer Relations Officer / Receptionist Job in Kenya
Position / Title: Customer Relations Officer / Receptionist
In charge of front office and reception ensuring it is maintained clean at all times and visitors are attended to warmly and satisfactorily.
As a personal assistant (PA) to the C.E.O you will work closely to provide administrative support, usually on a one-to-one basis. You will help the C.E.O to make the best use of his time by dealing with secretarial and administrative tasks.
Initiating required actions for response to customer service requests for order changes, including the maintenance of order / customer information files, and communicating changes to the appropriate personnel/departments.
Answering calls, responding to emails, and making follow up calls for existing and prospective clients.
Ensuring and providing quality service to both internal and external customers.
Informing clients by explaining procedures; answering questions; providing information.
Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintaining call center database by entering information.
Fulfilling requests by clarifying desired information; completing transactions; forwarding requests
Maintaining customer records by updating account information.
Recommending potential products or services to management by collecting customer information and analyzing customer needs.
Preparing product or service reports by collecting and analyzing customer information.
Contributing to team effort by accomplishing related results as needed from time to time.
Build relationships between clients/ colleagues/ departments/ branches/ business partners/ dealers
Take 100% ownership of every situation with a client, ensuring issues are resolved to the client’s satisfaction.