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Monday, March 27, 2017
Customer Service Officer, Credit Control Assistant, Client Service Internship Trainees Jobs in Kenya
Customer Service Officer
Man the front office and ensure order in the office
Keep customers satisfied and informed about the products or services offered
Answer customer questions and provide accurate information for all inquiries
Research, respond and resolve customer issues in a timely & efficient manner.
Deal with customer’s complaints
Escalate incidents and problems to the respective teams
Send out marketing materials to existing and potential customers.
Maintain customer records efficiently and organize the customer database for future reference.
Receive visitors and guide them through the organization
Participate in the organization of events at the organization
Assist with administration activities.
Diploma or Certificate in Business Management or Equivalent Qualification
Experience in Customer service / Administrative role.
Excellent problem solving skills.
Excellent Communication skills, both oral and written
Presentable and an outgoing personality
Administrative writing and reporting skills
Ability to multi-task and get things done to completion
A Team player with a positive attitude and good interpersonal and communication skills
Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject firstname.lastname@example.org
Credit Control Assistant
Job Duties & Key Responsibilities
Drive debt collection from key accounts portfolio allocated to you
Monitor the internal cash tracker system to ensure prompt updates are done by the team on daily basis
Facilitate recording of received cheque payments and advise Accountant for appropriate allocation
Review and monitor the Credit Controllers’ performance on monthly basis or as regularly as maybe needed for performance to remain on track
Offer necessary guidance and support to Credit Controllers to complement efforts towards meeting collection targets
Handle all account escalation queries in line with internal escalation process
Liaise as needed with contracted debt collectors and offer required guidance and monitoring
Monitor accounts at legal escalation level alongside the Manager for appropriate follow up and action
Monitor all portfolio accounts to mitigate against debt roll over into longer debt categories, and ensure efforts are put to retain all debt under 0-180 category
Monitor compliance and guide Credit Controllers accordingly
Enforce credit policy and assure adherence to accepted standards
Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
Spearhead escalations and ensure prompt stop service on inactive accounts
Improve company cash cycle and enhance cash conversion as per KPIs
Skills & Qualifications
Bachelor’s degree in B.Com (Accounting option) or Diploma in Accounts
Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
Good customer and negotiation skills
Good communication skills
Effective hands-on team supervisor able to lead a team of not less than 5 staff
Result oriented, energetic go-getter ready to face new challenges
Ability to lead physical visits of defaulting customers and ultimate conversion
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to email@example.com
Client Service Internship/Trainees
Duties & Responsibilities
Attend to clients and visitors in a cordial and professional manner
Perform clerical including responding to emails
Market of the company’s products and services
Assisting in planning of company seminars and events
Fresh Diploma/ Degree in any field
Customer service and /or professional writing
Proficient in computer applications; Ms Word, outlook, Excel and any other
Very good English background
Presentable and good in handling customers
Good telephone courtesy
Excellent communication skills
Good writing and typing skills
Ability to multi task and work under pressure
How to Apply
If you are up to the challenge, posses the necessary qualification and experience, Please send your CV quoting the job title on the email subject firstname.lastname@example.org