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Monday, March 27, 2017

Customer Service Officer, Credit Control Assistant, Client Service Internship Trainees Jobs in Kenya

Customer Service Officer
Job Responsibilities
  • Man the front office and ensure order in the office
  • Keep customers satisfied and informed about the products or services offered
  • Answer customer questions and provide accurate information for all inquiries
  • Research, respond and resolve customer issues in a timely & efficient manner.
  • Deal with customer’s complaints
  • Escalate incidents and problems to the respective teams
  • Send out marketing materials to existing and potential customers.
  • Maintain customer records efficiently and organize the customer database for future reference.
  • Receive visitors and guide them through the organization
  • Participate in the organization of events at the organization
  • Assist with administration activities.
Qualifications
  • Diploma or Certificate in Business Management or Equivalent Qualification
  • Experience in Customer service / Administrative role.
  • Excellent problem solving skills.
  • Excellent Communication skills, both oral and written
  • Presentable and an outgoing personality
  • Administrative writing and reporting skills
  • Ability to multi-task and get things done to completion
  • A Team player with a positive attitude and good interpersonal and communication skills
  • Ambitious, hard working and creative, willing to see himself/herself first as a MOVER and thereafter as a digital marketing executive.
  • Results oriented
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject kenyajobs2016@gmail.com
Credit Control Assistant
Job Duties & Key Responsibilities
  • Drive debt collection from key accounts portfolio allocated to you
  • Monitor the internal cash tracker system to ensure prompt updates are done by the team on daily basis
  • Facilitate recording of received cheque payments and advise Accountant for appropriate allocation
  • Review and monitor the Credit Controllers’ performance on monthly basis or as regularly as maybe needed for performance to remain on track
  • Offer necessary guidance and support to Credit Controllers to complement efforts towards meeting collection targets
  • Handle all account escalation queries in line with internal escalation process
  • Liaise as needed with contracted debt collectors and offer required guidance and monitoring
  • Monitor accounts at legal escalation level alongside the Manager for appropriate follow up and action
  • Monitor all portfolio accounts to mitigate against debt roll over into longer debt categories, and ensure efforts are put to retain all debt under 0-180 category
  • Monitor compliance and guide Credit Controllers accordingly
  • Enforce credit policy and assure adherence to accepted standards
  • Proactively drive improvements in business processes and procedures, e.g. invoicing, follow up, and query/dispute management
  • Spearhead escalations and ensure prompt stop service on inactive accounts
  • Improve company cash cycle and enhance cash conversion as per KPIs
Skills & Qualifications
  • Bachelor’s degree in B.Com  (Accounting option) or Diploma in Accounts
  • Professional diploma course in Credit Management (Certified Credit Professional K is preferred) CPA K will also be considered
  • Good customer and negotiation skills
  • Good communication skills
  • Effective hands-on team supervisor able to lead a team of not less than 5 staff
  • Result oriented, energetic go-getter ready to face new challenges
  • Ability to lead physical visits of defaulting customers and ultimate conversion
How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject to kenyajobs2016@gmail.com
Client Service Internship/Trainees
Duties & Responsibilities
  • Attend to clients and visitors in a cordial and professional manner
  • Perform clerical including responding to emails
  • Market of the company’s products and services
  • Assisting in planning of company seminars and events
Required Qualifications
  • Fresh Diploma/ Degree in any field
  • Customer service and /or professional writing
  • Proficient in computer applications; Ms Word, outlook, Excel and any other
  • Very good English background
  • Presentable and good in handling customers
  • Good telephone courtesy
  • Excellent communication skills
  • Good writing and typing skills
  • Ability to multi task and work under pressure
How to Apply
If you are up to the challenge, posses the necessary qualification and experience, Please send your CV quoting the job title on the email subject kenyajobs2016@gmail.com

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