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Friday, March 17, 2017

Customer Service Training

Customer Service Training
We have lined up another comprehensive course outline that will build on your existing skills and help you develop new strategies to improve on service excellence, understand and connect with your customers and facilitate constructive outcomes when dealing with both the Internal and External customers.
Course Outline;
  • Self-assessment of customer service
  • Understand your customers
  • Communicating with your customer
  • Connect with your customers
  • Deal with customer dissatisfaction
  • Improve customer service
  • Retain customers with service excellence
  • Following the customer journey
  • Delighting the customer
  • Customer Loyalty
The training will be held on the 20th and 21st April, 2017, from 8.30am – 5.00pm Charges are Ksh. 40,000 per delegate.
Venue: Hilton Hotel-Nairobi
To sign up send us an email to

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