This is a collection of jobs and vacancies in Kenya and beyond for Kenyans. Find jobs in Nairobi, Mombasa, Kisumu, Nakuru , Nyeri, Eldoret and other major towns.
Feel free to submit jobs vacancies and positions in Kenya or for Kenyans to jobskenya @ ovi.com all at no cost.
Google Web Search
Saturday, March 25, 2017
Hotel Operations Supervisor – Kitisuru, Nairobi
Hotel Operations Supervisor
Location: Kitisuru, Nairobi
A fast growing boutique hotel situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team. The Hotel offers restaurant, conference and room service.
Summary: To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
Plans dining room, bar, and banquet operations.
Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
Requisitions supplies and equipment.
Processes reservations and advance registration payments.
Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
Answers patrons’ complaints and resolves problems.
To perform the job successfully, an individual should demonstrate the following competencies:
Identifies and resolves problems in a timely manner
Manages difficult or emotional customer situations
Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
Sets expectations and monitors delegated activities
Inspires and motivates others to perform well
Takes responsibility for subordinates’ activities
Improves processes, products and services.
Understands business implications of decisions
Works within approved budget.
Is consistently at work and on time
Ensures work responsibilities are covered when absent.
Prioritizes and plans work activities.
Approaches others in a tactful manner.
Observes safety and security procedures.
Diploma/degree in hospitality
At least one year experience in a management capacity within a hotel environment
Knowledge or formal school courses of basic Accounting and Finance principles.
Ability to communicate in a professional business setting both verbally and in writing.
Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
Experience in employee supervision
Experience in cash and credit card handling.
Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 31st March 2017