Hotel Operations Supervisor – Kitisuru, Nairobi

Hotel Operations Supervisor

Location: Kitisuru, Nairobi

A fast growing boutique hotel situated in the suburbs of Nairobi, is seeking to recruit a Hotel Operations Supervisor to join their dynamic team. The Hotel offers restaurant, conference and room service.

Summary:  To ensure the proper execution of front desk, housekeeping, laundry, maintenance and food service standards.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
• Plans dining room, bar, and banquet operations.
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
• Requisitions supplies and equipment.
• Processes reservations and advance registration payments.
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance.
• Answers patrons’ complaints and resolves problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Identifies and resolves problems in a timely manner
• Manages difficult or emotional customer situations
• Responds promptly to customer needs; Solicits customer feedback to improve service Balances team and individual responsibilities
• Sets expectations and monitors delegated activities
• Inspires and motivates others to perform well
• Takes responsibility for subordinates’ activities
• Improves processes, products and services.
• Understands business implications of decisions
• Works within approved budget.
• Is consistently at work and on time
• Ensures work responsibilities are covered when absent.
• Prioritizes and plans work activities.
• Approaches others in a tactful manner.
• Observes safety and security procedures.

Requirements:

• Diploma/degree in hospitality
• At least one year experience in a management capacity within a hotel environment
• Knowledge or formal school courses of basic Accounting and Finance principles.
• Ability to communicate in a professional business setting both verbally and in writing.
• Ability to operate a personal computer within a Windows based platform. Interpersonal communication abilities (people skills).
• Experience in employee supervision
• Experience in cash and credit card handling.

Deadline: Interested candidates who meet the above criteria should submit their CV online application on or before 31st March 2017

Correspondence: Applications and detailed CV to be submitted online at http://goo.gl/T8sryH

Applications not meeting minimum requirements will not be considered.

Only shortlisted candidates will be contacted.