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Monday, March 20, 2017
International NGO Contact Centre Nurse Job in Nairobi, Kenya
Contact Centre Nurse
Our Client, an international NGO whose core business is reproductive health and family planning to the world’s poorest and vulnerable women is seeking to recruit a Contact Centre Nurse
Duties and Responsibilities
Provision of counselling, support and information to our Clients and employees
Counselling and providing relevant information to clients and those who access through our call centre on reproductive health and related issues
Making outbound calls to all clients from our database to find out about their client experience when visiting our service delivery channels and making necessary recommendation.
Route calls and emails to the appropriate resource
Data entry to analyse communication with the clients
Enter new customer information into the system and maintain the Call Centre database
Customer Information management
Capturing and continuously updating new client information on the call centre data base.
Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on
Family planning and cervical cancer screening.
Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
Timely escalation and resolution of all client queries using the defined escalation procedure.
Qualification and Experience
Diploma in Nursing from a recognized learning institution.
Courses in customer care, communication, sales and marketing will be an added advantage.
At least one year working experience in an SRH organization
Experience in counselling and working in a contact centre.
Recent graduates with interest in Non- bedside nursing and telemedicine are encouraged to apply.