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Thursday, April 13, 2017
Wireless Solutions Control Centre Assistant Job in Nairobi Kenya
Control Centre Assistant
Our client, offering a selection of easy-to-use wireless solutions designed for the protection and management of people, mobile and fixed assets.
They are seeking to recruit Control Centre Assistant.
Duties and Responsibilities
Identify and appropriately troubleshoot lagging units.
Identify and appropriately troubleshoot non-communicating units.
Identify and appropriately troubleshoot GPS invalid.
Handle Theft cases appropriately.
Answer telephone calls and sort out Customer queries, and follow-up to ensure Customer issues are sorted.
Promptly respond to panic button, main power low and cross-border alerts.
Crediting of GSM lines.
Ensure that the Handover book is filled in appropriately.
Qualifications and Experience
Bachelor of Business Information Technology (BBIT)
A Diploma in Information Technology would be an added advantage.
Over 2 years’ experience in a reputable organization.
Must have a valid certificate of Good Conduct.
Previous work experience in a tracking company required.